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Modem Data Query

This procedure is designed to gather some general information about your modem while not connected to the Internet. It can also be used to collect post connection data after an online session is completed. These are not instructions for online testing. For online testing instructions please go to the Hyperterminal Connection Test page. You should not be connected when you begin this procedure.

While written for users of Microsoft Windows operating systems (Win 95 and later), it can be used as a guide for use with other operating systems. The instructions are specific to HyperTerminal, but the principle should work with any terminal program.

If HyperTerminal is installed you should be able to find it at:

• Windows 95
  Select Programs from the Start menu, then select Accessories, then select HyperTerminal, then launch HyperTrm.exe (or HyperTrm).
• For other Windows versions
  Select Programs from the Start menu, then select Accessories, then select Communication, then select HyperTerminal, then launch HyperTrm.exe (or HyperTrm).
• HyperTerminal Private edition (an upgrade to the version released with Windows 95, 98 or NT)
  Select Programs from the Start menu, then select HyperTerminal Private edition, then select HyperTerminal Private edition, then launch HyperTrm.exe (or HyperTrm).

Do not use any preexisting icon such as AT&T Mail or any previous connection you may have created. Use the HyperTrm.exe (or HyperTrm) icon only.

If HyperTerminal is not installed:

1. Open the Control Panel, then open Add/Remove Programs, and then choose the Windows Setup tab.
2. Select Communications, and then click the Details button.
3. Please a check mark beside HyperTerminal.
4. Click the Ok button to close.

You might need to have your Windows Install CD handy or you can download and install HyperTerminal Private edition, a version newer than what comes with Windows 95, Windows 98, or Windows NT.

1. Close any Internet program you have running and disconnect from the Internet.
2. Launch HyperTerminal.
   
3. In the New Connection box enter the name you want for the connection.
4. Click the OK button.
   
5. Select the modem's Com Port.
   To determine the Com Port used by your modem select Settings from the Start menu. Select Control Panel, then launch the Modems icon. Choose the General tab, then click the Properties button and then choose the General tab.
   Note: If your modem is installed on COM Port 5, you should be able to conduct the modem data query by selecting one of the other listed Ports. To find the one that is aliased for your modem, you may have to try each. Start with COM Port 3.
   
6. Select a fast port speed, 115200 or faster. Leave the other settings as shown in the following graphic.
   
7. Click the OK button.
8. To see if the modem responds, type at and press the Enter key.
   You should receive OK.
   If you receive OK the modem is working on the Com Port you selected and you can proceed with the test. If you do not see the OK prompt, you will need to select another Port and repeat the procedure.
   
9. Now for the data gathering instructions.
   These commands will vary from modem to modem. If you don't know what to use and you are an AT&T Worldnet member, you can go to the AT&T Worldnet help newsgroups mentioned after the instructions and ask for help.
   If you can't see what you are typing you need to enter ate1 as your first command.
10. From the Edit menu, choose Select All.
    
11. From the Edit menu, choose Copy.
    
12. You can now Paste the results directly into the body of your reply message, newsgroup posting or into a text (*.txt) file, and then attach the file to your message.

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