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Windows CE Devices and AT&T Worldnet Service
If you want to use a Windows CE Device with AT&T Worldnet Service, we have all kinds of information for you. The latest version of AT&T Worldnet Win CE software, wnetce3.exe, is now available for general download. AT&T Worldnet Service does not guarantee that this application will work on all Windows CE devices.
There is software available that you can download to your primary computer that will help you configure your Windows CE Device for AT&T Worldnet Service. Your primary computer can be your desktop system or your laptop; it is the Windows 95/98/Me/2000/NT4-based computer on which you have installed the AT&T Worldnet software, and also with which you have established a partnership with your Windows CE Device. For more information on installing Microsoft ActiveSync, please consult your Windows CE Device's manual.
- Important Note
- Terms and Conditions
- New Features
- System Requirements
- Saving Your Information
- Before You Run Setup
- Setup Step-By-Step Procedure
- After You Run Setup
- Manual Instructions
- Troubleshooting
Important Note
Be sure to read the section titled Saving Your Information below. According to the Terms and Conditions you accepted when you agreed to download and install this software, AT&T is not responsible for the restoration of your data should it become lost or corrupted during the installation of AT&T Worldnet Service Setup for Windows CE 2.11 and higher. It is your responsibility to be sure that the information contained on your Windows CE Device is safe in case of a failure or corruption of your Windows CE Device.
Note: You MUST install and register for AT&T Worldnet Service on your Microsoft Windows 95/98/Me/2000/NT4-based computer before running this software designed for the Windows CE operating system. If you have not registered for Worldnet Service using your primary computer, or if your primary computer is incapable of connecting to AT&T Worldnet Service, this procedure will fail. In addition, this software can not be used if you are on one of the AT&T Worldnet Entry Level price plans.
New Features
The AT&T Worldnet CE 3.0 software does everything the older 2.0 version did, but now should work with more processors and manufacturers of Win CE devices.
Also, for those who are totally new to AT&T Worldnet's Win CE product, please click on Phonebook to get the most out of the exciting Phonebook feature too.
Terms and Conditions
Your downloading and/or installation of the AT&T Worldnet Service software is subject to the AT&T Worldnet Service download Terms and Conditions. You agreed to these terms and conditions when you elected to receive this software. If for any reason you have decided that you do not agree to these terms and conditions, you must remove this software from your system.
System Requirements
Your primary computer must meet the following minimum requirements:
- An IBM-compatible personal computer with a Pentium 100MHz processor or faster (Pentium II class processor or faster recommended)
- Microsoft© Windows 95, 98 Me, 2000 or NT 4
- 32MB RAM (64MB RAM or higher recommended)
- 2.3MB of free hard disk space needed for this download & setup;
- 1.5MB of free hard disk space needed if installing from a CD-ROM
- AT&T Worldnet Service version 5.0 or later (CSM 6.1 or higher recommended)
- Microsoft ActiveSync 3.0 or higher if your CE Device is running Windows CE 3.0 (PocketPC)
- Microsoft Windows CE Services, if your CE Device is running Windows CE 2.11
If your Windows CE Device is running Windows CE 2.11 (or higher), then it must meet the following minimum requirements:
- Windows CE Device running Microsoft Windows CE 2.11 (or higher)
- 190 KB free memory
- 14.4 Kbps modem (56k/V.90 is recommended)
- CPU's:
- Handheld PC/Handheld PC Pro - MIPS, SH3, SH4 or ARM/StrongARM
- Palm-size PC - MIPS, SH3
- Pocket PC - MIPS, SH3, ARM
In addition, you will need a standard phone line, which must be unused during the setup procedure.
The AT&T Worldnet Service Setup for Windows CE (wnetce3.exe) download file is approximately 1.6MB. You will temporarily need an additional 4MB of hard disk space on your primary hard drive (where Windows OS is installed) during the setup process.
Saving Your Information
Important: Using Microsoft ActiveSync, you can easily store a safety copy (a backup) of the information contained within your Windows CE Device so that it can be completely restored in case of the failure or corruption of your Windows CE Device.
AT&T Worldnet Service strongly recommends that you use this feature to save a copy of your data in case AT&T Worldnet Service Setup for Windows CE should fail for any reason.
The restoration of your saved information is your only recourse if, for any reason, a failure or corruption of your Windows CE Device should occur during the execution of AT&T Worldnet Service Setup for Windows CE.
Please consult the manual for your Windows CE Device for specific instructions on how to back up your data, and how to restore it if necessary.
Before You Run Setup
Please perform the following steps after the download is complete (no download if you are installing from a CD-ROM), prior to installing AT&T Worldnet Service Setup for Windows CE.:
- Close all running Windows and/or MS-DOS applications on your primary computer.
- Close all running applications on your Windows CE Device.
- Close all active Dial-Up Networking or communications connections on your primary computer.
- Close all active Dial-Up Networking or communications connections on your Windows CE Device.
- Be sure AT&T Worldnet Service (preferably CSM 6.1 or later) has been installed and is working properly on your primary computer. If not, install it now and verify that it is working properly. After installation, be sure that it has connected successfully; after verifying this, make sure you have disconnected from AT&T Worldnet Service.
- Be sure that Microsoft ActiveSync is installed and working properly on your primary computer. If not, install it now and verify that it is working properly.
- Back up your Windows CE Device.
- Verify that your Windows CE Device is physically connected to the serial port used for communication between it and your primary computer.
- If you have a PCMCIA modem, make sure that it is recognized by your Windows CE Device. Some Windows CE Devices warn that the use of a PCMCIA modem may put too much of a strain on rechargeable batteries, and offer the option of switching it off, even though it may be physically inserted. In this case, be sure that your Windows CE Device's AC power adapter is plugged in and working.
Note: Because Setup attempts to automatically configure your Windows CE Device, there is a possibility that it will not prompt you if you don't verify that your modem is installed and working properly.
Setup Step-By-Step Procedure
- On your Windows 95, 98 Me, 2000 or NT 4 primary computer, use the Windows Explorer to locate the file wnetce3.exe. It will be in the directory you selected when you downloaded it. If you are installing from a CD-ROM, the file wnetce3.exe should be located in the tools directory. If you have trouble finding it, click the Start Button and select Find, then choose Files or Folders... to search for it on your hard drive.
- Double-click the wnetce3.exe icon to start the installation. Your primary computer will extract needed files from the distribution archive, set up the Install Shield wizard, and present you with a welcome screen.
- Click the Next button. Setup will advise you that files will be loaded onto your Windows CE Device.
- Click the Next button. Setup copies the wnCESetup.exe (for Win CE 2.11), wnCEPB.exe, account.txt and poplist.txt files from your PC to your Windows CE Device, and displays a Finish dialog, explaining that Setup should now be running on your Windows CE Device. You can also view the Release Notes at this time.
- Click the Finish button. and turn to your Windows CE Device. A dialog will be visible explaining that your desktop AT&T Worldnet Service settings will be replicated onto your Microsoft Windows CE device and that your Windows CE Device's Inbox will be configured, as will Microsoft Pocket Internet Explorer (if installed). It also warns that any existing AT&T Worldnet Service configurations will be overwritten.
- You will be reminded to plug in the modem you will use for your AT&T Worldnet Service connection before proceeding. This applies to Windows CE Devices that have removable PCMCIA modems.
- Click the OK button. The program will configure the following:
- Dialing Properties
It will add a new location with the same name and settings as your primary computer's default location. This can be modified by choosing the Start button and selecting Settings from the Start Menu, then launching the Communications Properties icon and selecting the Dialing tab. Consult your Windows CE Device's manual for more information on how to modify or add locations. - Your Connection Profile
Your account profile within your Windows CE Device's Inbox (Pocket Outlook or another e-mail product):
Note: If you have a problem receiving e-mail, try using postoffice.att.net instead of postoffice.worldnet.att.net. Some people have had success with this when all else failed - Microsoft Pocket Internet Explorer (if installed)
- Dialing Properties
- If more than one serial communications device is present on your Windows CE Device, Setup will then prompt you to select a modem. Select the modem you plan to use to connect your Windows CE Device to AT&T Worldnet Service.
- Note: Some Windows CE Devices present the serial connection to the primary computer as one of the choices, often identified as Hayes Compatible Modem on COM1:. If your modem isn't plugged in or recognized, this may be the only choice, in which case your Windows CE Device may automatically select the COM1 entry without prompting you.
- Once the proper modem is selected, Click the OK button.
- You can now access AT&T Worldnet Service using your Windows CE Device. You need to disconnect from your primary PC in order to use the modem.
After You Run Setup
The first time you try to connect to your AT&T Worldnet Service mail account using your Windows CE Device's Inbox, you may be prompted to enter your e-mail password. When you enter it, remember to check the Save Password check box if you wish to have your password stored on your Windows CE Device.
To free up additional space on your Windows CE Device, you may want to remove the transfer portion of AT&T Worldnet Setup for Windows CE. This can be done as follows:
- Click the Start button on your Windows CE Device. The Start Menu will appear.
- From the Start Menu, choose Settings. The Windows CE Control Panel will appear.
- Double-click the Remove Programs icon. The Remove Program Properties dialog will appear, featuring a list of removable programs.
- Select wnCESetup (for Win CE 2.11) and click the Remove button. This will remove the wnCESetup.exe or wnhpc.exe program, freeing up space on your Windows CE Device.
- Click the OK button, then close the Control Panel.
Manual Instructions
If you need to set up AT&T Worldnet Service manually on your Windows CE Device, please refer to the manual for your Windows CE Device and follow the provided instructions.
Your account information can be found in a file on your primary computer, or on any computer on which you have installed AT&T Worldnet Service software and used it to register an account.
For AT&T Worldnet Setup software (versions 1.2, through 5.2.1) your account information can be found in the ACCOUNT.TXT file located in the WNBACKUP sub-directory of your Windows directory.
Other versions of AT&T Worldnet software (those that feature Account Setup for Netscape Navigator 1.22 through 2.02, or Microsoft Internet Setup Wizard) store your account information in a different file; consult the online documentation for those releases for more information.
Troubleshooting
When some users of AT&T Worldnet connect via their H/PC, P/PC (Handheld PC or Palm PC) or Pocket PC they get connected but then about 5 seconds later receive a Remote Networking alert that says: You have been disconnected from the remote computer you dialed. Retry the connection.
The following is a work around for the disconnect issue:
- From the Start menu, select Programs, then select Communication, then choose Remote Networking.
- Highlight the AT&T Worldnet Service connectoid and then select Properties from the File menu.
- Click Configure, and select Terminals, then check Use terminal window after dialing. Click the OK button, and then click OK in the upper-right corner. Hide the Remote Networking folder.
- Launch the Worldnet dialer from the Desktop.
- Click the Connect button. Once connected, the terminal screen will come up. Press the Enter key once (you should now see two lines stating Please Sign-on), and then click the OK button in the upper-right corner to close the terminal window. Click the Hide option. Now you can launch your browser or e-mail program and you should be able to stay connected.
Instead of the above work around (or in addition to), you can try the following:
- The Baud Rate should be set to the one just over the speed of your modem. If you have a 56 kbps or 33.6 kbps modem, you should set the speed to 57.6 kbps or 38.4 kbps respectively. These are located in the Dial-Up Connection: Configure area.
- Tweaking the Use IP Header Compression and Use Software Compression has been known to help. By default, both have check marks in them. Try removing the check marks. These are located in the TCP/IP Settings: General area.
- Some people have found that putting a check mark in the Use Server-assigned addresses works sometimes as well. These are located in the TCP/IP Settings: Name Servers area.
- If you can connect, but cannot get any Web pages, make sure the check mark for proxy settings is removed.
Need Additional Help?
If you can't find the answers you need, please try:
- The help file for the application you are using.
- Our FAQs.