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Norton AntiVirus E-Mail Protection

Norton AntiVirus 2000 and later allow you to scan e-mail messages as they are downloaded from the Internet. We've provided procedures to follow to enable this feature, and also outlined some troubleshooting procedures. Make sure that your e-mail application is closed before you begin.

Note: You can't use the Norton 2000/2001 e-mail virus check while downloading with a server that requires SSL. Please read this additional information.

• Enable e-mail protection
• Troubleshooting

To enable e-mail protection:

1. Launch Norton AntiVirus.
2. Make sure that Auto-Protect is enabled, then click the Options button.
   
3. Select Email Protection from the menu on the left. Place a check mark in the Enable email protection box, select the account that you wish to protect and click the OK button.
   
4. You will get a message that the account has been enabled for e-mail protection. This makes the following changes to your e-mail account properties:
   • Incoming mail server: 127.0.0.1
   • Account Name: emailid/postoffice.worldnet.att.net

View the Changed Information in Outlook AT&T Worldnet 5x or Outlook 2000.

1. From the Tools menu, choose Accounts.
2. Select the Mail tab.
3. Highlight your account and click the Properties button. You'll find the changed information under the Servers tab as shown below.
   

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Troubleshooting

You might occasionally get this error message:

The connection to the server has failed. Account: (account name) Mail Account', Server: '127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Check the AT&T Worldnet Service Bulletins page to see if there's a reported problem with e-mail. If not, try the following:

1. Close your e-mail application.
2. Open Norton AntiVirus.
3. Open the Email Protection window as shown above.
4. Uncheck the account with the problem.
5. Click the OK button. You should see notification that the account has had e-mail protection removed.
6. Re-enable e-mail protection by following the procedures shown at the top of this page.

If this doesn't help, check your e-mail configuration and make sure that the settings are correct. See E-Mail Clients for configuration information for Outlook AT&T Worldnet 5x, Outlook 2000 and other e-mail programs.

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