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Blank or Missing Windows When Launching HELPchat

There is a known issue with Norton Internet Security 2003/2004 and AT&T Worldnet Service HELPchat. When clicking on the link to launch HELPchat, the chat window will not open or a blank window opens.

Correcting HELPchat launch issues in:

• Norton Internet Security 2003
• Norton Internet Security 2004

Correcting HELPchat Launch Problems in Norton Internet Security 2003:

1. Open Norton Internet Security.
2. Click on Options and select Internet Security.
3. Select the Web Content tab.
4. Click the Add Site button.
5. Type in att.net and click the OK button.
6. Select att.net from the list on the left, and then select the User Settings tab.
7. In the Pop-up Ads section, uncheck the Use Ad Blocking Settings option, and then select the Permit option.
8. Click the OK button until you are back to the main Norton Internet Security window. Exit the program.

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Correcting HELPchat Launch Problems in Norton Internet Security 2004:

1. Open Norton Internet Security.
2. Select Ad Blocking from the list.
3. Click the Configure button.
4. Click the Advanced button.
5. Click the Add Site button.
6. Type in att.net and click the OK button.
7. Select att.net from the list on the left, and then select the User Settings tab.
8. Uncheck Use Ad blocking Settings and select the Permit option.
9. Click the OK button until you are back to the main Norton Internet Security window. Exit the program.

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